Handling a Difficult Customer lunch and learn talk in Portugal

In the heart of Portugal, where the warmth of the sun meets the gentle breeze of the Atlantic, we gather for a lunch and learn session dedicated to mastering the art of handling difficult customers. Imagine a cozy venue in Lisbon’s historic district or a quaint cafe nestled along Porto’s colorful streets, where the aroma of freshly brewed coffee beckons. Here, amidst the vibrant culture and timeless beauty of Portugal, we come together not just as professionals, but as problem-solvers poised to tackle the challenges of customer service with finesse and resilience.

Join us for an engaging discussion where the air is filled with the promise of growth and learning. Against the backdrop of cobblestone alleys and picturesque vistas, we’ll delve into practical strategies, proven techniques, and real-life scenarios to equip you with the skills needed to navigate even the most challenging customer interactions. Let’s come together to turn moments of tension into opportunities for building trust, fostering loyalty, and delivering exceptional service amidst the charm and allure of Portugal.

Talk Objectives:

1. Understanding the Nature of Difficult Customers:
   Providing insight into the different types of difficult customers and their underlying motivations or concerns.
2. Developing Empathy and Patience:
   Encouraging participants to cultivate empathy and patience when dealing with difficult customers, understanding their perspective and emotions.
3. Mastering Active Listening Skills:
   Teaching techniques for active listening, such as paraphrasing and summarizing, to ensure customers feel heard and understood.
4. Remaining Calm and Professional:
   Emphasizing the importance of maintaining composure and professionalism, even in the face of challenging or confrontational behavior.
5. De-escalating Tension:
   Providing strategies for de-escalating tense situations, such as acknowledging the customer’s feelings and reframing the conversation positively.
6. Setting Clear Boundaries:
   Guiding participants in setting clear boundaries with difficult customers, assertively communicating what is and isn’t acceptable behavior.
7. Problem-Solving and Finding Solutions:
   Equipping attendees with problem-solving techniques to address customer issues effectively and find mutually beneficial solutions.
8. Managing Expectations:
   Helping participants manage customer expectations by communicating realistic timelines, outcomes, and solutions.
9. Seeking Support and Collaboration:
   Encouraging collaboration with colleagues or supervisors when faced with particularly challenging customer situations, fostering a supportive team environment.
10. Reflecting and Learning:
    Promoting a culture of continuous improvement by encouraging participants to reflect on difficult customer interactions, identify lessons learned, and apply them to future situations.

As we conclude our exploration into the intricacies of handling difficult customers against the backdrop of Portugal’s captivating landscape, we invite you to join us for an empowering lunch and learn session. Don’t miss this opportunity to equip yourself with invaluable skills and strategies to navigate challenging customer interactions with confidence and grace.

Secure your spot today for our Handling a Difficult Customer lunch and learn talk and embark on a journey of professional growth and excellence. Sign up now to connect with industry peers, gain practical insights, and transform challenging situations into opportunities for positive outcomes. Let’s come together to elevate our customer service skills amidst the beauty and warmth of Portugal.

More Information:

Duration: 60 minutes

Fees: $1299.97  USD 679.97

For more information please contact us at: contact@knowlesti.pt

If you would like to register for this talk, fill out the registration form below.