Dealing With Difficult People at Work Training Course in Portugal
Our corporate training course is also available in Lisbon (Lisboa), Porto, Vila Nova de Gaia, Amadora, Braga, Setúbal, Coimbra, Funchal, Almada, Aveiro, Agualva-Cacém, Viseu, Guimarães, Odivelas, Matosinhos, Barreiro, Maia, Amora, Rio Tinto, Ermesinde, Ponta Delgada, Portimão, Cascais, Loures, Esposende, Viana do Castelo, Póvoa de Varzim, Vila Nova de Famalicão, Santa Maria da Feira, Queluz, Sintra, Faro, Évora, Albufeira, Lagos, Bragança, Óbidos, Vila Real, Tavira, Fátima, Tomar, Angra do Heroísmo.
Welcome to the picturesque setting of Portugal, where azure skies meet the golden shores, and amidst this serene backdrop, we embark on a journey of professional growth and personal development. In the bustling world of the workplace, interactions with difficult personalities can often feel like navigating stormy seas. However, fear not, for our tailored “Dealing With Difficult People at Work Training Course” is here to equip you with the tools and techniques to navigate these challenging waters with confidence and grace.
As the sun rises over Lisbon’s historic skyline, participants gather, each with their own tale of workplace trials and tribulations. Some may have encountered the terse colleague whose words sting like a whip, while others may have grappled with the passive-aggressive supervisor whose silence speaks volumes. Whatever the scenario, our course is designed to provide practical strategies for effectively managing such situations.
Led by seasoned facilitators with a wealth of experience in interpersonal dynamics, this course is not just about theory; it’s about hands-on learning and real-world application. Through interactive workshops, role-playing exercises, and group discussions, participants will have the opportunity to hone their communication skills, cultivate empathy, and develop a deeper understanding of human behaviour.
Picture yourself strolling through the cobbled streets of Porto, pausing to sip on a glass of port wine as you reflect on the day’s insights. From assertive communication techniques to conflict resolution strategies, each session is crafted to empower you to assertively navigate difficult conversations and foster harmonious relationships in the workplace.
So, whether you’re a seasoned professional seeking to sharpen your interpersonal skills or a newcomer to the world of work looking to build a solid foundation, join us in Portugal for an enriching experience that promises not only professional growth but also personal transformation. Together, let’s embark on a journey towards a more harmonious and fulfilling work environment.
Who Should Attend this Dealing With Difficult People at Work Training Course in Portugal
Welcome to the Dealing With Difficult People at Work Training Course in Portugal, where we embark on a journey to navigate the intricate landscapes of workplace dynamics. In this vibrant and culturally rich setting, participants will delve into strategies to effectively manage challenging interpersonal interactions, fostering harmonious and productive environments. Whether you’re a seasoned professional seeking to refine your skills or an emerging leader eager to enhance your toolkit, this course promises valuable insights and practical techniques tailored to the unique challenges of the modern workplace.
This immersive training experience is designed for a diverse range of individuals who encounter challenging dynamics in their professional lives. Leaders and managers striving to cultivate cohesive teams and mitigate conflicts will find invaluable resources to empower their leadership journey. Human resources professionals dedicated to nurturing a positive work culture and resolving disputes will discover actionable strategies to navigate complex interpersonal relationships. Additionally, frontline employees eager to enhance their communication skills and assertiveness in challenging situations will benefit from the practical tools and techniques offered in this course.
Join us in Portugal for a transformative learning experience that equips you with the tools and confidence to tackle difficult people and situations head-on, fostering collaboration, understanding, and mutual respect in the workplace. Together, let’s embark on this journey of growth and empowerment, where challenges become opportunities for personal and professional development.
- Executives
- Team Leaders
- Entrepreneurs
- Educators
- Recent Graduates
Course Duration for Dealing With Difficult People at Work Training Course in Portugal
Welcome to the Dealing With Difficult People at Work Training Course in Portugal. This comprehensive programme spans three full days, offering in-depth strategies and practical exercises to equip you with the skills needed to navigate challenging workplace dynamics. For those seeking a condensed version, we also offer options tailored to fit busy schedules, including one-day intensives, half-day workshops, and concise sessions lasting 90 or 60 minutes. Join us on this transformative journey towards fostering healthier workplace relationships and enhancing productivity.
- 2 Full Days
- 9 a.m to 5 p.m
Course Benefits of Dealing With Difficult People at Work Training Course in Portugal
Course Objectives for Dealing With Difficult People at Work Training Course in Portugal
Course Content for Dealing With Difficult People at Work Training Course in Portugal
In our Dealing With Difficult People at Work Training Course in Portugal, participants can expect comprehensive content covering various aspects of managing challenging workplace interactions, including understanding different personality types and mastering conflict resolution techniques to create a more harmonious work environment.
- Identify common types of difficult personalities encountered in the workplace:
- Recognizing traits of passive-aggressive, aggressive, and manipulative personalities.
- Understanding the characteristics of narcissistic and overly critical individuals.
- Identifying signs of passive and obstructive behaviour in colleagues.
- Understand the root causes of difficult behaviour and how to address them effectively:
- Exploring underlying factors such as stress, insecurity, and personal conflicts.
- Recognizing the influence of organisational culture and dynamics on behaviour.
- Learning strategies to address root causes through open dialogue and support.
- Practice active listening techniques to enhance communication and build rapport with challenging colleagues:
- Engaging in empathetic listening to understand the emotions and concerns of others.
- Using reflective listening to demonstrate understanding and validate feelings.
- Implementing paraphrasing and summarizing techniques to ensure clarity and mutual understanding.
- Explore assertiveness techniques to assert boundaries and communicate needs confidently:
- Understanding the difference between assertive, passive, and aggressive communication styles.
- Learning assertive language and body language to express opinions and set boundaries respectfully.
- Role-playing scenarios to practice assertive communication in challenging situations.
- Learn de-escalation strategies to defuse tense situations and prevent conflicts from escalating:
- Understanding triggers and warning signs of escalating conflicts.
- Implementing techniques such as active listening, empathy, and humour to diffuse tension.
- Creating exit strategies to remove oneself from potentially volatile situations safely.
- Develop empathy and perspective-taking skills to better understand others’ viewpoints and motivations:
- Practicing empathy by putting oneself in others’ shoes and considering their perspective.
- Exploring the impact of individual experiences and backgrounds on behaviour and communication.
- Recognizing the importance of empathy in building trust and rapport with colleagues.
- Implement conflict resolution techniques to facilitate constructive dialogue and reach mutually satisfactory resolutions:
- Learning principled negotiation techniques to find win-win solutions.
- Practicing mediation skills to facilitate constructive dialogue between conflicting parties.
- Understanding the importance of compromise and collaboration in conflict resolution.
- Enhance emotional intelligence to manage emotions effectively and maintain composure under pressure:
- Developing self-awareness to recognize and regulate one’s own emotions.
- Learning techniques such as deep breathing and mindfulness to manage stress and anxiety.
- Cultivating empathy and emotional understanding to navigate interpersonal dynamics more effectively.
- Build resilience to cope with stress and adversity in the workplace:
- Understanding the importance of resilience in maintaining mental and emotional well-being.
- Developing coping strategies to bounce back from setbacks and challenges.
- Building a support network and seeking help when needed to maintain resilience in the face of adversity.
- Create a supportive and inclusive work culture that promotes respect and cooperation:
- Promoting open communication and transparency within the team.
- Encouraging diversity and valuing different perspectives and contributions.
- Fostering a culture of empathy, support, and mutual respect among colleagues.
- Apply problem-solving skills to address underlying issues and prevent recurring conflicts:
- Identifying underlying issues and root causes of conflicts through problem-solving techniques.
- Collaborating with colleagues to brainstorm creative solutions and implement preventive measures.
- Evaluating the effectiveness of solutions and making adjustments as needed to prevent recurrence.
- Develop a personal action plan for ongoing self-improvement in managing difficult people and situations:
- Setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals for personal development.
- Reflecting on past experiences and identifying areas for growth and improvement.
- Creating a plan with actionable steps and milestones to track progress and stay motivated.
Course Fees for Dealing With Difficult People at Work Training Course in Portugal
Embark on a journey of professional growth with our Dealing With Difficult People at Work Training Course in Portugal. Choose from four pricing options tailored to suit your budget and needs, ensuring accessibility for all. Gain invaluable skills to navigate challenging workplace dynamics with confidence and finesse.
- USD 679.97 For a 60-minute Lunch Talk Session.
- USD 289.97 For a Half Day Course Per Participant.
- USD 439.97 For a 1 Day Course Per Participant.
- USD 589.97 For a 2 Day Course Per Participant.
- Discounts available for more than 2 participants.
Upcoming Course and Course Brochure Download for Dealing With Difficult People at Work Training Course in Portugal
Discover newfound strategies to navigate challenging workplace dynamics with our upcoming Dealing With Difficult People at Work Training Course in Portugal. Unravel the complexities of interpersonal conflicts and learn effective communication techniques tailored to real-world scenarios. Elevate your professional toolkit and foster harmonious workplace relationships with this essential course.
