Customer Service Lunch Talk in Portugal

Welcome to an engaging exploration of the art of customer service, set against the vibrant backdrop of Portugal’s cultural heritage. In today’s competitive business landscape, exceptional customer service is not just a necessity but a competitive advantage. Join us for our Customer Service Lunch Talk, where we’ll delve into the principles, strategies, and best practices that underpin outstanding customer service experiences.

In this interactive session, anticipate more than just theoretical discussions; expect practical insights, real-world examples, and interactive activities designed to elevate your customer service skills and enhance customer satisfaction. Whether you’re a frontline service professional, a manager seeking to improve team performance, or an entrepreneur aiming to differentiate your brand, our Customer Service Lunch Talk promises to be a rewarding and enlightening experience amidst the scenic beauty of Portugal.

Talk Objectives:

1. Understanding Customer Needs:
   Gain insight into the diverse needs and expectations of customers, enabling tailored service delivery.
2. Developing Effective Communication Skills:
   Enhance communication techniques to convey information clearly, empathetically, and persuasively to customers.
3. Building Rapport and Trust:
   Learn strategies to establish rapport and build trust with customers, fostering long-lasting relationships.
4. Resolving Customer Complaints:
   Acquire techniques for handling customer complaints professionally and efficiently, turning negative experiences into positive ones.
5. Implementing Problem-Solving Strategies:
   Develop problem-solving skills to address customer issues promptly and effectively, ensuring customer satisfaction.
6. Upselling and Cross-Selling:
   Explore methods for identifying opportunities to upsell or cross-sell products or services, increasing revenue and customer value.
7. Delivering Consistent Service Excellence:
   Understand the importance of consistency in service delivery and how to maintain high standards across all customer interactions.
8. Adapting to Different Customer Personalities:
   Learn to recognize and adapt to various customer personalities and preferences, ensuring a tailored and positive experience for each individual.
9. Utilizing Technology for Customer Service:
   Explore how technology can enhance customer service processes, from chatbots to CRM systems, to streamline operations and improve customer experience.
10. Fostering a Customer-Centric Culture:
    Encourage a culture where every employee values and prioritizes customer satisfaction, driving customer loyalty and business success.

Don’t miss out on the opportunity to elevate your customer service skills and transform your approach to customer interactions. Secure your spot at our Customer Service Lunch Talk in Portugal today and gain invaluable insights, practical strategies, and networking opportunities that will empower you to deliver exceptional customer experiences.

Join us for an enlightening session filled with interactive discussions, real-world examples, and actionable takeaways that will equip you to exceed customer expectations and drive business success. Register now to reserve your place and embark on a journey towards becoming a customer service champion. We look forward to welcoming you to this enriching event amidst the cultural charm of Portugal.

More Information:

Duration: 60 minutes

Fees: $1299.97  USD 679.97

For more information please contact us at: contact@knowlesti.mn

If you would like to register for this talk, fill out the registration form below.